FAQ

At Call The Cleaners you can avail a professional regular cleaning service designed by experts with the best practices and high end cleaning solution. It is a great way to maintain cleanliness standards in your home or office. Our cleaning specialists can deliver routine cleaning in your premises such as sweeping, dusting, and disinfecting surfaces. You can avail us for your weekly, fortnightly, every three weeks, or monthly cleaning requirements. 

Certainly! Although we can’t guarantee the same cleaner for every booking, we assure you that we will appoint the best cleaner for your regular cleaning service. Enter your preference during booking, and we’ll do our best to send the same cleaning crew to your property. Contact us today at 0451550849 or email us at info@callthecleaners.com.au. to discuss your preferences.

At Call The Cleaners, all you get is a sparkly, clean property! Check out our general guide to cleaning times based on property size:

• Studio or 1-bedroom: For these cosy spaces, a single cleaner can eliminate dust and grime in just 1 hour.

• Two bedrooms: For this, we will send 2 people to reduce the cleaning time.

• 3+ bedrooms: If you have a large property, we allocate the work to a standard 2-person team. It might take 2-3 hours to clean all the rooms. However, if our team finds the condition particularly challenging, we may dispatch a 3-person cleaning team to ensure a more efficient service.

Kindly note that these are estimates! The exact cleaning time, however is subjected to change depending on the conditions, cleaning requirements and size of the property.

The number of cleaners assigned to your booking will absolutely depend on the size and complexity of the job:

• Standard: A team of 2 cleaners will be assigned, as it is perfect for most bookings.

• Smaller Jobs: For studios, 1-bedroom apartments, or touch-up jobs, we allocate a single cleaner.

• Larger or More Complex Jobs: In extreme situations, we may have to send an extra team member to join the standard 2-person crew to handle a complex cleaning job.

Our regular cleaning service will provide you with satisfaction, which is guaranteed.

Absolutely! At Call The Cleaners, we boast of our cleaning professionals who are our company’s pillars of strength. We have a team of experienced cleaners and most of them have completed several regular cleaning jobs. Our cleaning specialists have in-depth knowledge and understanding of all cleaning needs and can provide you with exceptional service.

At Call The Cleaners, every service is backed by our 100% satisfaction guarantee. If you are not happy with your service, reach out within 24 hours of the clean. The same team will revisit your property to rectify the issue to your satisfaction. In the unlikely event of continued dissatisfaction, our experts will review your concerns and do the needful.

However, we are confident that our cleaning experts deliver exceptional regular cleaning services every time.

No, our valued clients are never locked into a contract. At Call The Cleaners. Our regular cleaning services are contract-free. So you can either reschedule or cancel the booking at any time without any hassle.

At Call The Cleaners, we appoint reliable cleaners who are trained to work independently and efficiently. So, your presence is entirely up to you. In case you are unable to remain during the service, simply provide a key for access, and we will handle the rest.

Of course, yes! At Call The Cleaners, our cleaners visit your site with all the cleaning supplies including professional tools , equipment and industry approved cleaning solutions success. With us you can be assured of a sparkling clean home/office that meets your 100% satisfaction.

Here are two convenient options in which you can provide access to your property:

• Key pick up/drop off: Let us know where to pick up and drop off the keys. Our trustworthy cleaners will securely hold the key of your home/office. We even assure to cover any mishaps with a slight additional charge depending on the distance.

• Self-Access: You can also choose to be there during the cleaning to provide access yourself.

Simply let us know your preference during booking, and let us take care of the rest!

Certainly! We are experienced in the field and understand that every home or office has specific cleaning needs. For additional customised services, we highly recommend our clients to book an hourly regular cleaning and then send us a checklist with their specific requirements. It will enable us design custom plan the cleaning service unique to your requirements.

Plans can change, and at Call The Cleaners, we are flexible to it. If you want to reschedule or cancel your cleaning appointment, just follow a simple step.

To reschedule, simply give us a call at 0451-550-849, and we can schedule a new time that works for you.

To cancel, kindly provide us with at least 24 hours’ notice to avoid any fees.

It would be great if you let us know about the changes promptly as we value your time and ours!

At Call The Cleaners, we value your commitment to cleanliness and are excited to offer you exclusive discounts on our general cleaning services. Some of the different discounts that we offer to recurring customers are:

• Weekly Cleaning: Receive a generous 20% discount to save on your weekly cleaning routine.

• Fortnightly Cleaning: Maintain a consistently clean space with a 15% discount.

• Every Three Weeks Cleaning: Enjoy a 10% discount to keep your home fresh and tidy.

• Monthly Cleaning: Benefit from a convenient 5% discount on recurring monthly cleans.

Let us create a tailored cleaning schedule that not only meets your requirements but also suits your budget without compromising on the quality of cleaning.

At Call The Cleaners, we prioritise the safety and security of your property and belongings. Some of the ways in which we ensure your safety when it comes to hiring our cleaners are:

• Thorough Background Checks: All our cleaners undergo a complete background check, including police clearances, to ensure your safety and security throughout the cleaning service.

• Extensive Training: Our cleaners are not only trained in advanced cleaning techniques but also in handling your property and belongings with the utmost care and respect.

• Clear Protocols: We have detailed plans and protocols in place to be able to deal with any unforeseen circumstances. In the rare event of an issue, we conduct a detailed investigation and take appropriate actions to resolve it as effectively as possible.

At Call The Cleaners, we are dedicated to providing a reliable and efficient cleaning service that allows you to relax, knowing that your home and belongings are in safe hands.

At Call The Cleaners, we understand that pets are part of the family, and we are happy to accommodate them during our cleaning services. Some of the ways in which we handle cleaning properties that have pets are:

• Large Dogs & Other Pets: To ensure the safety of both your pet and our cleaners, we highly recommend securing large dogs or other potentially energetic pets before our team arrives. This helps ensure a smooth and safe cleaning process.

• Cats & Small Pets: Cats and smaller pets are usually fine to be present during the cleaning. However, please inform us in advance if you have any cats, especially if you are scheduling a recurring cleaning.

Rest assured, we are committed to providing a cleaning experience that takes into consideration the well-being of your pets and ensures a seamless and efficient cleaning process for everyone.

Choosing between regular cleaning and deep cleaning depends on your specific cleaning needs and the condition of your space. Some of the way that can help you decide on the cleaning that you may need are:

• Regular Cleaning:

  • Suitable for maintaining cleanliness in your home or office regularly.

  • Focuses on common tasks like sweeping, dusting, and disinfecting surfaces.

  • Ideal for those who receive professional cleaning services frequently.

• Deep Cleaning:

  • Perfect for a thorough cleaning if your space has not been cleaned in a while (2+ months).

  • Addresses grime, removes accumulated dirt, and sanitises hard-to-reach areas.

  • Suitable for occasions such as spring cleaning, move-in/out cleaning, or after a renovation.

By considering the frequency of cleaning and the level of cleanliness required, you can determine whether regular cleaning or deep cleaning is the best choice for your needs.

For safety reasons and as per the Occupational Health and Safety (OHS) considerations our cleaners do not move heavy furniture. This is also because we want to protect your belongings and not risk damaging it.

Regular house cleaning services offer a range of advantages that can help keep your home sparkling and sanitised effortlessly. They are:

• Consistent Cleanliness: With weekly, fortnightly, or monthly service options, you can maintain a consistently clean home without having to put any effort into it.

• Time-Saving: Our expert cleaners at Call The Cleaners take care of tasks like vacuuming, mopping, dusting, and more, allowing you to free up your valuable time for your other priorities.

• Fresh and Sanitised Home: Regular cleaning ensures that your living space stays fresh, sanitised helping keep you and your loved ones safe and healthy.

Choose regular house cleaning with Call The Cleaners to enjoy a safe and healthy living environment without having to worry about the cleaning tasks.